Terminal Operations Officer, HAM

Who we are

Vantage Group has operated Hamilton Airport since 1996. Economic and industrial development in the city and region have contributed to the airport’s growth, with over 324,336 passengers welcomed in 2024. Hamilton is located on the western tip of Lake Ontario, an area known as the city of waterfalls. More information: www.flyhamilton.ca.

The role

Hamilton Airport has an opening for the position of Terminal Operations Officer. Reporting to the Manager, Operations Centre, the successful candidate will provide customer support, parking, operational support and security. This role is a regular, full-time union position covered by a Collective Agreement. The hourly rate is $25.30.

Key responsibilities

• Enforce “Aerodrome Security Regulations”, “Aerodrome Traffic Regulations”, “Canadian Aviation Security Regulations” and relevant by-laws respecting Hamilton International Airport.
• Provide information to employees and the public through telephone and counter response.
• Control, monitor and provide temporary Restricted Area Passes.
• Control and monitor access to restricted areas.
• Monitor and record the operation of passenger security screening.
• Co-ordinate all-hours calls and responses of Airport Duty Personnel.
• Provide assistance to airport tenants for security and operations-related matters.
• Monitor and perform patrol duties in all areas of the ATB, the main apron, public parking and roadways, employee parking, etc.
• Respond to airport-related emergency situations at the airport.
• Perform escorting duties.
• Perform testing and minor maintenance of security systems.
• Complete and forward reports.
• Assist with training/testing of airport personnel.
• Other duties and responsibilities commensurate with the position may be assigned.

About you

• Minimum 2 years in an operations, administration or customer service role, preferably in an aviation or airport setting.
• Experience working effectively in a regulated environment.
• High school graduation; relevant university or college degree preferred.
• Excellent written and verbal communications combined with critical thinking skills.
• Organization and planning skills crucial for multi-tasking while prioritizing and executing tasks.
• Ability to work in a high-pressure environment and diffuse and manage situations.
• Must possess a valid Ontario Driver’s License with G-Class qualifications.
  
• Ability to obtain the necessary clearances relevant to an airport.
• Law and Security Administration Diploma or equivalent would be an asset.

This position is open to internal and external candidates. Previous relevant job performance will be taken into consideration for all applicants.

To apply

Please visit www.vantagegroup.com/careers/

Applications are due by November 22nd at 5:00pm Eastern Time. 

All qualified candidates who are legally entitled to work in Canada will be considered.

At Vantage Group, we seek and welcome unique backgrounds, perspectives, experiences and skills. As a global organization, we are always looking for differentiated points of view. We know that a diverse, inclusive and empowered workforce is essential to our shared success, and we invite you to join us for the journey.

For more information about Vantage Group, please visit: www.vantagegroup.com