Manager, Operations

About Vantage Group

Vantage Group is a global leader in airport and transportation investment, development, management, and advisor services.  Since 1994, Vantage's corporate and network-wide team has managed an award-winning portfolio, building strong partnerships that integrate global expertise and local know-how to solve complex transportation challenges at every network location.  Over three decades, Vantage has built a track record of creating customized solutions to transform airports and transportation centers that benefit the passengers, stakeholders, and communities they serve.  Vantage is a wholly owned strategic platform of Investcorp Corsair Infrastructure Partners for capital deployment in the airport and transportation sectors.  Visit vantagegroup.com to learn more.  

The Role

The Manager, Operations delivers operational advice, guidance, expertise and solutions to Vantage network airports to safeguard operational integrity, create value and ensure operational and guest service excellence.  The Manager, Operations will provide oversight of key regulatory programs with a focus on environmental and sustainability initiatives, safety management systems, and quality assurance programs. This position operates in a highly complex, multi-jurisdictional working environment composed of varying national aviation regulatory requirements and operating agreements.  

This role also has a significant focus on project management and delivery through support of Vantage’s asset management program, assisting with new business and advisory services pursuits, delivering advisory contract scopes, and implementing integration/transition activities for new airports joining the Vantage network. 

Responsibilities:

Environment and Sustainability Focus 

• Lead the Network sites in the planning and management of all aspects related to the collection and tracking of emission data, as well as the review and validation of that data in coordination with Vantage’s Impact Report framework for measuring results 
• Support the development of the Impact Report annually, working closely with network locations, and other Vantage teams to ensure effective delivery on the purpose of the report 
• Develop and deliver an effective structure to share both Network and Industry best practices through the Environmental Working Group 
• Develop and regularly update documentation related to ongoing initiatives across the network, collaborating closely, and providing project management support to the sites as needed. 

General Operations and Administrative Support  

• Supports the network to ensure all sites operate safely, efficiently and securely, complying with all international/national regulations, standards and policies while applying best practices in airport management. 
• Works collaboratively to ensure the effective implementation of network-wide initiatives focused on regulatory compliance, innovation and operational and guest service excellence 
• Monitor industry trends and regulatory changes and draft briefing notes for executives
• Provide operational regulatory support to network airports for airside, emergency, SMS, and SeMS programs 
• Regularly report on network-wide operational risks, based on safety and security performance indicators and regulatory compliance.
• Participate in network airport emergency planning and contingency support for tabletops and live exercises
• Supports the efficient operation of the network through effective maintenance management systems including preventative maintenance, environmental management, emergency planning and customer focused programs 
• Liaise with civil aviation authorities and other stakeholder organizations.
• Plan and lead network airport operational audits
• Supports ensuring all operational manuals and site reporting systems, including appropriate performance measurement tools, are up-to-date and are implemented as written 
• Support Business Development activities as needed
• Manage projects related to new airport integration and advisory service delivery
• Assist network airports in annual business planning and budgetary review processes 
• Ensures the effective implementation of network-wide initiatives focused on regulatory compliance, innovation and operational and guest service excellence 
• Develop operational best practice guidance documents for network airports use
• Support network airport executive and management teams through mentorship and coaching of network operational professionals
• Provide support to ORAT related activities such as planning, preparation, and implementation as required 
• Other duties and responsibilities commensurate with the position may be assigned.

Primary Qualifications:

Ideally, you hold an undergraduate university degree in environmental science or a related field. A Bachelor of Aviation or Airport Management is considered an asset.

You have a minimum of 5 years’ work experience in environmental management in an airport or aviation-related environment.  In addition, the following are preferred qualifications:  

• Knowledge of Canadian Aviation Regulations, Aerodrome Standards and Recommended Practices, Canadian Aviation Security Regulations, and ICAO airport-related annexes/documents; Global Reporting Initiative (GRI) standards, ACI Sustainability Strategy for Airports, FAA regulations and circulars, IATA standards, CATSA and TSA processes 
• Knowledge of and experience working with environmental management systems 
• Ability to evaluate technical data to determine trends and detect potential issues including compliance with applicable regulations/standards 
• Experience developing technical and non-technical documents and presentations to internal and external stakeholders. 
• Experience developing and writing RFPs, business plans, policies, and procedures that ensure compliance with regulatory requirements and international best practices.
• Excellent verbal and written communication skills required; must be comfortable connecting and communicating with individuals at all levels of an organization
• Ability to work in a matrix organization and cross-functionally with impacted stakeholders
• Demonstrated understanding of airport and aviation related statutory compliance and legislative requirements
• Strong data analysis skills, and diligence while at the same time understanding the broader strategic imperative 
• Outstanding communicator with an ability to convey complex technical concepts in a clear, concise manner to diverse audiences both verbally and in written materials; comfortable in business and technical discussions
• Meticulous and solutions driven initiative-taker who takes pride in developing and presenting high-quality, timely results  
• Demonstrated ability to manage competing priorities concurrently while not compromising on quality of analysis or output 
• Ability to navigate ambiguous situations, bring options, and provide recommendations 
• Solutions-driven and a self-starter, who understands the importance of accuracy and timeliness, making a difference and contributing to the success of the business.
• Ability to manage multiple projects, while delivering on time without compromising quality
• Ability to prioritize and manage competing demands in dynamic environments
• Build trust with leaders and employees and influence decisions without direct authority
• Solid problem-solving and decision-making skills
• Comfort with ambiguity and ability to navigate uncertainty

Primary Work Location - Remote or Hybrid located in Canada, with a preference for Toronto, Calgary or Vancouver

In addition to a competitive compensation and benefits package, career progression, and access to a global team of talented professionals, we are growing and offer boundless opportunities to make your mark. If you share our sense of adventure, come, and join us for the journey. The salary range for this position is $110,000 - $125,000.

To apply:

Please visit our Careers page at:

https://www.vantagegroup.com/careers/ and follow prompts to apply with your cover letter and résumé.

All qualified candidates who are legally entitled to work in Canada will be considered.

At Vantage Group, we seek and welcome unique backgrounds, perspectives, experiences and skills. As a global organization, we are always looking for differentiated points of view. We know that a diverse, inclusive and empowered workforce is essential to our shared success, and we invite you to join us for the journey.